HOPE Account Specialist ("HOPE," "we," "us," or "our") is a financial services concierge based at Brgy. Concepcion, Maharlika Highway, Cabanatuan City, Nueva Ecija, Philippines. We help OFWs, seafarers, self-employed applicants, and previously-denied borrowers get car and home loans approved, and connect clients with PASALO (assume-balance) housing units.
This policy explains how we collect, use, store, and protect personal information when you use our website, our HOPE Concierge app, or otherwise get in touch with us.
We collect information only when you choose to give it to us — for example, by submitting an inquiry form on our website or in the app. This includes:
We do not ask you to upload identification documents, proof of income, or other files through the website or app. If your inquiry moves forward into an actual loan or PASALO application, any documents needed at that stage (like a valid ID or proof of income) are collected directly and separately — not through the app — and handled according to the requirements of the relevant bank or lending partner.
We do not use analytics, advertising, or crash-reporting tools. We don't track your browsing behavior, and we don't collect device identifiers for advertising purposes.
The HOPE Concierge app is a lightweight installable web app (PWA). It uses a small amount of on-device storage (via your browser's service worker) purely so the app can load quickly and show a basic interface even with a weak connection. This local storage is technical in nature — it is not used to identify you or track your activity, and it isn't sent to us or anyone else.
We use the information you give us to:
We do not use your information for advertising, and we do not sell or rent your personal information to third parties.
Our website's contact forms are powered by FormSubmit, a third-party form-delivery service that forwards your submission directly to our email inbox. FormSubmit processes the contents of your submission (name, contact number, email, subject, and message) solely to deliver it to us, and does not use it for any other purpose. You can review their practices at formsubmit.co/privacy.
Beyond this, we don't share your information with other third parties except:
We keep client inquiry records for as long as reasonably necessary to respond to your inquiry and maintain our business records, or as required by applicable law. If you'd like us to delete your information sooner, you can request this — see Section 8 below.
We take reasonable steps to protect the information you share with us. No method of electronic transmission or storage is 100% secure, but we don't collect more than we need, and we don't store sensitive documents through the website or app.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to:
To exercise any of these rights, contact us using the details in Section 10.
Our services are intended for adults seeking financial or housing services. We do not knowingly collect personal information from children.
If you have questions about this policy or how your information is handled, reach us at:
We may update this policy from time to time — for example, if we add new features to the app. We'll update the "Last updated" date at the top of this page when we do. Significant changes will be noted here.